Privacy Policy

Eucor Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) (“POPIA”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (the “Website”) or interact with our services related to irrigation, landscaping, and water filtration.

By using our Website or providing personal information to us, you consent to the practices described in this Policy. If you do not agree with the terms of this Policy, please do not access the Website or provide us with your personal information.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information collected automatically through the Website. This may include:

Personal Information Provided by You:

• Contact Details: Name, email address, phone number, postal address.
• Business Information: Company name, job title, or other details if inquiring about our services.
• Payment Information: Billing details (e.g., credit card numbers) if processed through our Website (note: we use secure third-party processors and do not store full card details).
• Enquiry or Feedback Data: Details shared via contact forms, newsletters sign-ups, or service requests.

Automatically Collected Information:

• Device and Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring/exit pages.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze traffic, and personalize content. See Section 9 for more details.

We do not knowingly collect personal information from children under 18 years of age without verifiable parental consent, as required by POPIA.

2. How We Use Your Personal Information

We process your personal information for legitimate business purposes, including:

• To respond to your inquiries, provide quotes, or deliver irrigation, landscaping, and water filtration services.
• To process orders, payments, and manage customer relationships.
• To send marketing communications (e.g., newsletters or promotions) if you have consented or where permitted by law.
• To improve our Website, services, and user experience through analytics.
• To comply with legal obligations, prevent fraud, or enforce our terms.
• For internal record-keeping and reporting.

Processing is lawful under POPIA grounds such as consent, contract performance, legitimate interests, or legal compliance.

3. Sharing Your Personal Information

We may share your personal information with:

• Service Providers: Third parties who assist us (e.g., hosting providers, email services, payment processors like PayFast or Stripe). These parties are contractually obligated to protect your data.
• Business Partners: Collaborators in landscaping or filtration projects, only with your consent.
• Legal Authorities: If required by law, such as in response to a court order or to protect our rights.
• Transfers Outside South Africa: If data is transferred internationally (e.g., to cloud servers in the EU), we ensure adequate safeguards like standard contractual clauses to maintain POPIA-equivalent protection.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse, including encryption, firewalls, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

In the event of a data breach, we will notify affected individuals and the Information Regulator as required by POPIA.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (e.g., tax records for 5-7 years). After this period, we securely delete or anonymize the data.

6. Your Rights Under POPIA

As a data subject, you have the following rights:

• Access: Request confirmation of whether we hold your personal information and access to it.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal retention requirements).
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Where processing is consent-based, withdraw it at any time.

To exercise these rights, contact us at the details below. We will respond within 30 days, free of charge (unless requests are excessive).

You may also lodge a complaint with the Information Regulator at complaints.IR@justice.gov.za or via their website (inforegulator.org.za).

7. Marketing Communications

You can opt-in to receive marketing emails. To unsubscribe, click the “unsubscribe” link in any email or contact us. We honor opt-outs promptly.

8. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

9. Cookies and Tracking

We use cookies to:

• Essential Cookies: Necessary for Website functionality.
• Analytics Cookies: To understand usage (e.g., Google Analytics).
• Marketing Cookies: For targeted ads.

You can manage cookies via browser settings. Disabling them may limit Website features. For details, see our Cookie Policy (to be linked if separate).

10. Changes to This Policy

We may update this Policy periodically. Changes will be posted here with the updated effective date. Continued use of the Website constitutes acceptance.

11. Contact Us

For questions or to exercise your rights, contact:

Eucor Pty Ltd: Email: info@eucor.co.za Phone: 079-373-3347

This Policy is governed by South African law. For official POPIA guidance, visit popia.co.za.